[{"_1":2,"_111":-5,"_112":-5},"loaderData",{"_3":4,"_83":-5,"_84":85},"root",{"_5":6,"_7":8,"_9":10,"_61":62,"_65":66,"_11":67,"_68":69,"_79":80},"cart",["P",6],"footer",["P",8],"header",{"_11":12,"_30":31},"shop",{"_13":14,"_15":16,"_17":18,"_19":20,"_23":24},"id","gid://shopify/Shop/104062779741","name","butwhypenguin.com","description","","primaryDomain",{"_21":22},"url","https://butwhypenguin-com.myshopify.com","brand",{"_25":26},"logo",{"_27":28},"image",{"_21":29},"https://cdn.shopify.com/s/files/1/1040/6277/9741/files/favicon_7f086581-df2d-49ab-9d07-015568baded2.png?v=1770400170","menu",{"_13":32,"_33":34},"gid://shopify/Menu/330746724701","items",[35,46,53],{"_13":36,"_37":-5,"_38":39,"_40":41,"_42":43,"_21":44,"_33":45},"gid://shopify/MenuItem/818170331485","resourceId","tags",[],"title","Home","type","FRONTPAGE","https://butwhypenguin.com/",[],{"_13":47,"_37":-5,"_38":48,"_40":49,"_42":50,"_21":51,"_33":52},"gid://shopify/MenuItem/818170364253",[],"Catalog","CATALOG","https://butwhypenguin.com/collections/all",[],{"_13":54,"_37":55,"_38":56,"_40":57,"_42":58,"_21":59,"_33":60},"gid://shopify/MenuItem/818170397021","gid://shopify/Page/708489937245",[],"Contact","PAGE","https://butwhypenguin.com/pages/contact",[],"flash",{"_63":-7,"_64":-7},"success","error","publicStoreDomain","butwhypenguin-com.myshopify.com",["P",67],"consent",{"_70":66,"_71":72,"_73":74,"_75":76,"_77":78},"checkoutDomain","storefrontAccessToken","a48076e49f3c2ce38544ab9438a61697","withPrivacyBanner",false,"country","US","language","EN","seo",{"_40":81,"_17":82},"but-why","Discover unique luxury bags and charms at but-why. Premium craftsmanship meets contemporary design.","routes/($locale)","routes/($locale).policies._index",{"_86":87},"policies",[88,93,101,106],{"_13":89,"_40":90,"_91":92},"gid://shopify/ShopPolicy/59822932317","Privacy Policy","handle","privacy-policy",{"_13":94,"_91":95,"_40":96,"_97":98,"_99":100},"dummy-shipping","shipping-policy","Shipping Policy","body","\n

1. Shipping Methods

We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order.

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2. Processing Time

Orders are typically processed within 1-2 business days. During peak seasons, processing times may be extended to 3-5 business days.

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3. Delivery Time

Standard shipping typically takes 5-7 business days. Express shipping takes 2-3 business days. International shipping may take 10-15 business days.

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4. Shipping Destinations

We currently ship to most countries worldwide. Some remote locations may have additional shipping charges or extended delivery times.

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5. Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package's journey.

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6. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue.

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7. Customs and Duties

International customers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are not included in our shipping costs.

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8. Address Changes

Please ensure your shipping address is correct before completing your order. We cannot change the address once the order has been processed.

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1. Introduction

Welcome to but-why. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

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2. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account and password.

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3. Product Information

We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

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4. Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason. Payment must be received before products are shipped.

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5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of but-why and is protected by copyright laws.

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6. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

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7. Changes to Terms

We reserve the right to modify these terms at any time. Your continued use of our services after changes constitutes acceptance of the new terms.

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8. Contact Information

If you have any questions about these Terms, please contact us through our website.

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1. Return Window

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

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2. Return Process

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return label.

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3. Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

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4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

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5. Non-Returnable Items

Final sale items, gift cards, and personalized products cannot be returned or exchanged. These items are clearly marked on the product page.

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6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

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7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund, including return shipping costs.

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8. Late or Missing Refunds

If you haven't received your refund within 7-10 business days, please check with your bank or credit card company. If the issue persists, contact us for assistance.

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